Turnitin and iThenticate maintenance on Thu 28 Dec from 0000 hrs to 0900 hrs

Turnitin and iThenticate will not be available on Thursday 28 December from 0000 hrs to 0900 hrs (9 hours) due to planned maintenance.

This is also applicable to Turnitin submission folders in IVLE.

The maintenance will be performed on Turnitin’s internal hardware with the purpose of improving capacity and increasing their services’ uptime and resiliency to assure overall product availability.

Where applicable, please be aware no submissions or grading will be possible through Turnitin or iThenticate during the maintenance period. You are advised to set submission deadlines outside of this maintenance window.

For further information, please visit Turnitin System Status or iThenticate System Status.

We apologise for any inconvenience caused.

Turnitin and iThenticate Service Alert – Thu 02 Nov, 0140 hrs to 0240 hrs

Turnitin and iThenticate experienced a service issue on Thu 02 Nov between 0140 hrs to 0240 hrs.

During this time most users (direct and IVLE integration) would not have been able to log in, submit papers, or access feedback.

Service has now been restored to normal.

If you are still experiencing issues, please clear your browsers cookies and cache, restart the browser and try again.

For Turnitin system updates, follow @turnitinstatus on Twitter.

Turnitin Service Alert – Tue 24 Oct, 0637 hrs to 0706 hrs

Some users may have experienced log in issues to Turnitin on Tue 24 Oct between 0637 hrs to 0706 hrs.

This would have prevented users from accessing the Turnitin service through IVLE.

The root cause has been identified and resolved by Turnitin.

If you are still experiencing issues, please clear your browsers cookies and cache, restart the browser and try again.

For Turnitin system updates, follow @turnitinstatus on Twitter.

Turnitin service degradation

Turnitin experienced service degradation on Thu 07 September between 1800 hrs to 2230 hrs.

Turnitin apologises for the convenience caused.

If you are still not able to access Turnitin or submit papers, please clear your browser’s cookies and cache, then try accessing Turnitin again.