Category Archives: Turnitin

Turnitin and iThenticate maintenance from Tue 10 Jul, 2300 hrs to Wed 11 Jul, 0700 hrs

Posted on by

Turnitin and iThenticate will not be available from Tuesday 10 July, 2300 hrs to Wednesday 11 July, 0700 hrs (8 hours) due to planned maintenance.

This is also applicable to Turnitin submission folders in IVLE.

This maintenance is to ensure that services remain stable, particularly during high submission periods. It will include several hardware updates and performance improvements.

No submissions or grading will be possible through Turnitin or iThenticate during the maintenance period. You are advised to set submission deadlines outside of this maintenance window.

For further information, please visit Turnitin System Status or iThenticate System Status. You can also visit Turnitin’s status.io page.

We apologise for any inconvenience caused.

Turnitin Service Alert – Sat 14 Apr, 0440 hrs to 0520 hrs

Posted on by

Users may have experienced issues with slow document loading times on Saturday 14 April from 0440 hrs to 0520 hrs SGT.

This was the result of a service degradation affecting the performance of Turnitin.

The issue has been resolved.

If you are still experiencing issues, please clear your browsers cookies and cache, restart the browser and try again.

For Turnitin system updates, follow @turnitinstatus on Twitter or sign up for Turnitin Status email alerts. You may also want to visit Turnitin System Status for updates.

Turnitin Service Alert – Tue 10 Apr, 0115 hrs to 0326 hrs

Posted on by

Users may have experienced issues accessing Turnitin (including IVLE integration) on Tuesday 10 April from 0115 hrs to 0130 hrs SGT.

Subsequently, users may have experienced issues using GradeMark, which was caused by a system degradation on Tuesday 10 April from 0133 hrs to 0326 hrs SGT.

The issues has been resolved by Turnitin.

If you are still experiencing issues, please clear your browsers cookies and cache, restart the browser and try again.

For Turnitin system updates, follow @turnitinstatus on Twitter or sign up for Turnitin Status email alerts. You may also want to visit Turnitin System Status for updates.

Turnitin Service Alert – Wed 28 Mar, 2100 hrs to 2357 hrs

Posted on by

Users may have experienced an issue making a submission or viewing submissions within Turnitin Feedback Studio, which was down to a service disruption affecting the performance of Turnitin on Wednesday 28 March from 2100 hrs to 2357 hrs SGT.

Users may have been affected during the following times; 14:00 – 16:57 BST, 05:45 – 08.57 PDT, 23:00 – 01:55 (March 29th) AEST.

— Turnitin Status (@TurnitinStatus) March 28, 2018

This would have prevented users from uploading papers to and accessing Turnitin Similarity Reports through IVLE and Turnitin.com.

The issue has been resolved by Turnitin.

If you are still experiencing issues, please clear your browsers cookies and cache, restart the browser and try again.

For Turnitin system updates, follow @turnitinstatus on Twitter or sign up for Turnitin Status email alerts. You may also want to visit Turnitin System Status for updates.