Category Archives: Turnitin

Turnitin paper submission and upload issues resolved

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You may have experienced issues with submitting and uploading papers to Turnitin. This was due to a software bug.

The issue occurred from Thursday 20 September, 2340 hrs to Friday 21 September, 0010 hrs (30 minutes).

Turnitin has resolved the issue and apologizes for causing the inconvenience.

If you are still experiencing issues, please clear your web browser’s cache and cookies, then try again.

To be notified of Turnitin system issues, please:

You may also visit Turnitin System Status and/or Turnitin’s status.io pages.

[REMINDER] Turnitin and iThenticate maintenance from Sat 22 Sep, 2300 hrs to Sun 23 Sep, 0730 hrs

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Please be reminded of the scheduled Turnitin and iThenticate maintenance from Saturday 22 September, 2300 hrs to Sunday 23 September, 0730 hrs (8.5 hours) due to planned maintenance.

You will not be able to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

For further information, please visit Turnitin System Status or iThenticate System Status.

We apologise for any inconvenience caused.

Turnitin paper submission degradation resolved

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You may have experienced issues with uploading to Turnitin and viewing Turnitin submissions. This was the result of a service degradation affecting the performance of Turnitin Feedback Studio.

The degradation occurred from Monday 17 September, 0830 hrs to Tuesday 18 September, 0205 hrs (17 hours 35 minutes).

Turnitin has resolved the issue and apologizes for causing the inconvenience.

If you are still experiencing issues, please clear your web browser’s cache and cookies, then try again.

To be notified of Turnitin system issues, please:

You may also visit Turnitin System Status and/or Turnitin’s status.io pages.

Turnitin and iThenticate maintenance from Sat 22 Sep, 2300 hrs to Sun 23 Sep, 0730 hrs

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Turnitin and iThenticate will not be available from Saturday 22 September, 2300 hrs to Sunday 23 September, 0730 hrs (8.5 hours) due to planned maintenance.

This is also applicable to Turnitin submission folders in IVLE.

You may have noticed that some Turnitin customers recently experienced intermittent service interruptions or degradation. Turnitin apologises if you were one of the customers affected, and they are happy to report that their services are currently stable.

To prevent further issues of this nature, Turnitin will be performing some proactive emergency maintenance that will temporarily disrupt their services.

Users will not be able to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

For further information, please visit Turnitin System Status or iThenticate System Status.

We apologise for any inconvenience caused.