Turnitin paper submission degradation resolved

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You may have experienced issues with uploading to Turnitin and viewing Turnitin submissions. This was the result of a service degradation affecting the performance of Turnitin Feedback Studio.

The degradation occurred from Monday 17 September, 0830 hrs to Tuesday 18 September, 0205 hrs (17 hours 35 minutes).

Turnitin has resolved the issue and apologizes for causing the inconvenience.

If you are still experiencing issues, please clear your web browser’s cache and cookies, then try again.

To be notified of Turnitin system issues, please:

You may also visit Turnitin System Status and/or Turnitin’s status.io pages.

Turnitin and iThenticate maintenance from Sat 22 Sep, 2300 hrs to Sun 23 Sep, 0730 hrs

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Turnitin and iThenticate will not be available from Saturday 22 September, 2300 hrs to Sunday 23 September, 0730 hrs (8.5 hours) due to planned maintenance.

This is also applicable to Turnitin submission folders in IVLE.

You may have noticed that some Turnitin customers recently experienced intermittent service interruptions or degradation. Turnitin apologises if you were one of the customers affected, and they are happy to report that their services are currently stable.

To prevent further issues of this nature, Turnitin will be performing some proactive emergency maintenance that will temporarily disrupt their services.

Users will not be able to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

For further information, please visit Turnitin System Status or iThenticate System Status.

We apologise for any inconvenience caused.

NUSIT Notifications of IT Services Interruption due to Disaster Recovery (DR) Drill between 14 Sep (Fri), 10pm to 16 Sep (Sun), 4am

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To ensure our readiness in the event of unforeseen disasters, NUSIT will be conducting IT Disaster Recovery Drills on the following dates:

Event Start Time End Time Services Affected
IT DR Drill Phase 1 14 Sep 2018 (Fri) – 10pm 15 Sep 2016 (Sat) – 6am

NUSmail, Internet Access, Staff Portal, LumiNUS, Mediaweb, wiki and Applications

(e.g. Staff eServices, UHMS and Finance Applications etc.)
IT DR Drill Phase 2 15 Sep 2016 (Sat) – 8pm 16 Sep 2016 (Sun) – 4am

 

You may experience intermittent service interruptions up to 30 minutes during the drill period. Please avoid accessing the affected services or retry after 30 minutes during this time.

For faculty that have student assignments or assessments during this period, please take urgent note of this DR Drill period and inform your students to submit their assignments or assessments early.

If possible, CIT would like to recommend moving the assignment deadlines and assessment dates after the completion of IT Drill Phase 1 and 2.

NUSIT Care Counter Service will be temporary relocated to U-Town Visitor Centre (Stephen Riady Centre Level 1) on Sat, 15 Sep 2018 from 8.30 am to 1 pm. NUSIT service at Level 1 Computer Centre will resume on Mon, 17 Sep 2017.

For any query or assistance, please contact IT Care at itcare@nus.edu.sg or 6516 2080.

We apologise for any inconvenience caused. Thank you for your understanding and cooperation.