Author Archives: Kenneth PINTO

Turnitin & iThenticate service degradation – Submissions & Similarity Reports not viewable

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Turnitin and iThenticate experienced service degradation from Wed 9 Dec, 2313 hrs to Thu 10 Dec, 0533 hrs.

During this time, you may have found that you are unable to view submissions and/or Similarity Reports, as well as experience slowness when accessing the service.

Turnitin announces that this has now been resolved, and apologises for the inconvenience.

For further information and system updates, please:

You may also visit Turnitin System Status.

Turnitin service degradation

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Turnitin experienced slow report generation, which began on Thursday 5 November at 1850 hrs. The issue was resolved on Saturday 7 November at 0736 hrs.

While the main issue is resolved, Turnitin is facing delays from the backlog of papers.

Please send a support request to Turnitin only if your similarity report has not been generated 24 hours after submission. (Their normal turnaround time is up to 24 hours.)

Separately, Turnitin experienced slow submission on Friday 6 November from 0017 to 0317 hrs. This issue has been resolved, and Turnitin is continuing to monitor.

Turnitin apologies for the inconvenience.

CIT Help upgrade on Wed 26 Aug from 0400 to 0800 hrs

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CIT Help will undergo an upgrade on Wednesday 26 August from 0400 hrs to 0800 hrs (4 hours).

CIT’s various help desks will not be accessible during this period:

  • LumiNUS Staff & Student Help
  • IVLE Staff & Student Help
  • CIT Services Help
  • Online Exam Support
  • Digital Assessment Help

We apologise for any inconvenience caused. Thank you for your understanding and cooperation.