CIT is trialling a new customer support system - CIT Help Desk.

CIT Help Desk consists of three parts - IVLE Help for Staff, IVLE Help for Students and CIT Services Help. The latter is a combined help desk for CITs services other than IVLE.

CIT Help Desk connects to our existing documentation. When you start creating a help request, CIT Help Desk suggests possible solutions based on your input.

The form-based approach allows you to create help requests in a structured manner. It will save time, allowing CIT staff to get relevant details about issues upfront.

Once a help request is created, the relevant CIT staff is alerted and you will get a response. You can then carry on the support discussion with our staff via CIT Help Desk or via email.

Currently, the help desks are available for IVLE, Plagiarism Prevention (Turnitin and iThenticate), Blog.nus and Wiki.nus.

While CIT Help Desk is the preferred channel for receiving and providing support, rest assured that CIT staff will still respond to direct email requests and feedback.

If you have used CIT Help, please let us know about your experience with it (login with NUSNET ID and password).