The Impact of Technology on the Business of Banking
Evidence of the effect of technology on the business of banking in Singapore includes the emergence of five fully digital banks since 2022. The digital banks have no physical branches and focus on the more modern payment services, particularly payment cards and electronic funds transfers (ETFs). The smart phone is probably the most significant device for accessing these services because of its comprehensive payment capability. While technology has perhaps had the most profound effect on payments, lending and financial advising have seen significant developments too. Examples include algorithmic credit scoring to assess creditworthiness and robo-advising. In my chapter on ‘Banking Law’ in Simon Chesterman, Goh Yihan and Andrew Phang Boon Leong (eds), Law and Technology in Singapore (2nd edition, Academy Publishing, 2025), I discuss the role and effect of technology on the business of banking in Singapore, with a focus on four core retail banking services: deposit-taking, lending, payments, and financial advice.