Marketing your new startup used to be a simple affair. Take for example an SaaS company like Salesforce for CRM. You might create a landing page using a tool like Launchrock, an enticing 2 line blurb, and the promise of exclusive early access to a world-changing service or product. Post your landing page URL coupled with a teaser video that offers glimpses of elements of its design and more hyperbole on one-time startup launchpads like reddit and digg. Unfortunately this over-simplified summary of startup launch marketing no longer works. (Note: Oddly, SMS marketing seems to be making a comeback of sorts as large companies seek to monetize
Startup marketing in 2014 is a complicated process. One can no longer expect to attract the attention of early adopters like Robert Scoble, Guy Kawasaki and have skyrocketing popularity, torrents of funding, millions of users, and a fat exit thanks to Google, Facebook or the half dozen tech giants that are constantly buying up the hottest tech property right now. Like it or not, startup marketing has matured, and it’s no longer enough to have the hype generated by a celebrity backer like Ashton Kutcher. The only time that worked being for Airbnb.
Let’s talk about what works in the second decade of the 21st century. Today, in order for a startup to gain traction, it is imperative that it start life with a terrific user acquisition mechanism, ala Pinterest or Snapchat, or be cash flow positive from day one, like Airbnb. Building up a user base from a small group of users who aren’t monetized over time is no longer considered impressive. It is indeed a tough call to break out in the noisy, crowded space of tech startups. One must be wary of heedlessly copying the methods of Silicon Valley and Bay Area startups, which are optimized for a vastly different market. Instead of WASPy ivy-league educated, tech-savvy middle management at MNCs, we have tremendously different consumers such as the English-speaking or local-language-speaking users, smartphone or PC users, corporate salarymen to housewives to tech-savvy teenagers, people who have bought online (e-commerce) to those whose first purchase was on an app store (m-commerce). They are all different, and the right market must be understood in order for your startup to maximise the chances of success. If you rely on a marketing plan that expects user adoption across all age groups, genders, and socio-income status groups, you are essentially setting your company up for failure.
Once you have adequately identified what the target group of consumers is, take the time to evaluate available marketing avenues. Will a viral user sharing loop work? Can early, exclusive access to your service spread via word-of-mouth? Is advertising via the Google Display Network as expensive as it seems on paper? Can an email blast to 30,000 prospects convert? It is extremely difficult to say, which, or even if any, of the above will work. The variables are many, and if your service or product is truly innovative, that makes it even harder.
As the wise have said before, nothing ventured, nothing gained. Try a method that works for you and let us know in the comments if the result was favourable.
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