Course Objectives

Today’s workplace is characterised by constant change, diversity and disruptions.  This module aims to equip you with the business communication skills you need to be recognized as leaders among stakeholders – colleagues, superiors, and customers/clients. Focussing on pertinent influential communication principles, strategies, and attributes, the module will provide opportunities for their application in an immersive experience of “working” within a company-simulated environment where critical high-stakes communication is interwoven with more routine day-to-day workplace communication, mimicking the situations executives encounter in real-life.

By the time you finish this module, you would have learnt to:

• craft and deliver clear, strategic, and persuasive messages that are pitched appropriately for different audiences and business contexts,
• engage others in various interpersonal settings by listening empathetically, and processing key information and nuances critically,
• develop a confident and credible professional presence as future leaders through verbal and non-verbal communication strategies, and
• chart your growth through peer feedback and self-reflections.