The Centre for Instructional Technology is taking part in the NUS Service Class on-site assessment today. This is the culmination of months of work preparing the application report for this framework for service excellence.

Having been involved in this process from the start, I can see that everyone involved has learnt a lot about CIT as an organisation. At very least, it has helped us to crystallise how we do things and where we are heading as a department. The service class application process really makes you sit down and what you and your organisation are all about.

Hopefully, our effort will bear fruit - our customers will be the ones who benefit from it!