Participants

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Andrew Hodges, Accor

Vice President Revenue and Business Intelligence: Southeast Asia, Japan and South Korea

Andrew plays a critical role in Accor’s operations with responsibility for Revenue Management and Business Intelligence in Southeast Asia, Japan and South Korea covering Luxury, Upscale, Midscale, and Economy segments. ALL.accor.com is a key distribution lever for the group and he has been integral in thought leadership and market implementation of strategies achieving significant growth of direct hotel booking share. As a passionate driver of revenue management culture he has curated training programs in rooms, restaurant and function space revenue management in Asia Pacific and globally.

Andrew has been recognised with Accor’s highest global honour, the Bernache, on two occasions for direct web distribution strategies and Restaurant Revenue Management programs. Joining Accor in 1998, Andrew has worked in various operational and revenue management roles in the UK, Australia, New Zealand and he is currently based in Singapore. Andrew holds a Master of Social Science in International Development from RMIT and a Bachelor of Management from the University of South Australia.

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Brian Tan

Senior Manager

Republic Polytechnic, School of Hospitality, Hospitality Solutions Centre

The Hospitality Solution Centre (hsc@RP) operates from within the Republic Polytechnic (RP) School of Hospitality (SOH), to build up expertise and act as a knowledge repository of hospitality management and operation best practices. HSC’s objective is to support the industry to raise productivity levels and competitiveness in attracting and retaining Singaporean talent.

HSC has worked with the hospitality industry on various consultancy and applied research projects (e.g. housekeeping, service and queue system efficiencies, front office operations improvement, mystery shopping surveys for the consumer industry, feasibility studies for the spa and wellness industry, etc.).

Partners in these projects were Marina Bay Sands Hotel, Village Hotel Katong, Sentosa Leisure Group, Millennium Copthorne, Far East Hospitality, Crowne Plaza Changi Hotel and Spa and Wellness Association of Singapore. HSC will cover other hospitality sectors, such as Meeting, Incentive, Convention & Events (MICE), health and wellness, food and beverage and services.

HSC is well positioned to support the industry through its wide range of training facilities at the polytechnic campus. These facilities simulate real world work spaces for our students to learn within and can be easily adapted to serve as labs for research and development purposes for the industry. HSC also works with other schools and centres in RP to extend its ability to deliver turnkey and holistic solutions operating as a one-stop solution centre to industry partners.

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Celine Quek

Senior Lecturer, Republic Poly

Celine Quek, an effective, bilingual and experienced professional, has spent more than 25 years in the hospitality industry specializing in both Commercial and Operations discipline.  She started her hospitality career in Food and Beverage, and has moved into Sales & Marketing, Reservations, Front Office Operations and Revenue Management in property, cluster and corporate environment in Asia.

Prior to joining Republic Polytechnic, she was with Travelodge Hotels Asia holding the position of VP, Revenue and Distribution, as well as VP, Business Systems and Solutions. During her tenure with Travelodge, she spearheaded the automation of the annual business and operation plan and lead foundation set up of the commercial functions including Revenue Management, Distribution, Sales and Marketing and assist pre-opening of 13 hotels within 3 years.

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Detlev Remy

Singapore Institute of Technology

Dr. Remy works at the Singapore Institute of Technology, SIT, Singapore. He is teaching Revenue Management, Data Analytics and Digital Marketing whilst researching on Pricing and Revenue Management related topics. Before that he was the Program Manager for the Bachelor of Business Administration program at

Les Roches, Laureate Universities, teaching (and researching on) marketing-related subject areas and revenue management to Bachelor and MBA students.

Additionally he has started his own consultancy business, “Remy Consult”, advising international beverage, tourism and hospitality businesses, and providing executive education to a variety of stakeholders.

Dr. Remy holds a Masters in Marketing from University College Cork, Ireland (2007), and a doctorate (DBA) from the University of Surrey, UK, (2014). His research interests are revenue management, digital marketing, and data analytics. He has published in international journals, and attend regularly academic conferences to present papers.

Dr. Remy is also regularly invited to attend major Revenue and Pricing conferences, giving speeches on revenue management related topics, additionally he is giving guest lectures in marketing and other subject areas to other educational organisations, for example to Latvian Universities and German hotel schools.

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Heidi Gempel

Managing Partner and Founder of HGE International

Heidi is an expert for Revenue Management, Sales & Marketing and Hotel Distribution across Asia Pacific, Indian Ocean, Middle East and Africa with 15 years’ experience. Her expertise includes the technical aspects of customizing Revenue Management and Hotel Distribution systems, as well as the organizational & cultural set up of Revenue Management within an organization.

Heidi has a deep conviction that understanding & applying the purpose and identity of a person/department/organization builds and sustains successful companies, its services and financial targets. She is passionate about creating value with purpose for her clients, building internal capability that allow intentions to become reality around the concepts of Innovation and Design Thinking. She founded HGE International in 2010 and the company has since served ExxonMobil Asia Pacific, Mothercare Singapore, Atlas Sound and Vision, The Okura Hotel Bangkok, and others to apply Design Thinking methodology and Innovation concepts to ensure continuous revenue growth. She also conducts training for Sales & Marketing and Revenue Management teams and facilitates revenue strategy workshop for leadership teams. Heidi also is a project manager/facilitator of the HSMAI Revenue Management Advisory Board Asia Pacific.

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Ian Chinn

Regional Director of Sales, APAC

IDeaS Revenue Solutions

Currently the Regional Director for the Indian Ocean, Indonesia, & Indochina regions of IDeaS Revenue Solutions, Ian previously specialized in independent & alternative accommodation businesses as the Regional Solution Engineer. He was recognized as a specialist in independent & alternative accommodation businesses; such as family-owned chains, resorts, casinos, budget hotels, holiday parks, villas & serviced apartments.

After graduating from Cesar Ritz Colleges in Switzerland, he spent a decade working in both independent & leading brands; namely, Hilton Americas, Meritus Hotels & Resorts & Pan Pacific Hotels Group.

He is passionate in sharing his experiences & developing aspiring Revenue Management practitioners. Having lived in 9 cities around the world, & a native from Borneo Island, Ian appreciates traveling & ocean conservation.

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Judith Cartwright

Founder & Managing Director of Black  Coral Consulting 

Judith has more than twenty years’ experience in the hospitality industry, working closely with senior management to achieve unprecedented results by taking an innovative and disruptive approach to traditional revenue management. Most recently, Judith was the Senior Vice President of Revenue Management & Distribution with responsibility for the Atlantis, One&Only and Mazagan brands, encompassing resorts, hotels, F&B outlets, spas and attractions. At Kerzner, Judith was responsible for developing commercial strategy and a culture towards revenue optimisation that yielded double digit growth across key income streams by obsessively focusing on the efficiency of system and data capture, by optimising available inventory and finding creative opportunities for new revenue streams. Judith’s track record shows that she is not content to “manage” revenue and is always looking for novel ways to maximise profitability whilst ensuring that profit potential across all income streams is realised. Judith believes passionately that with the right education, training and focus on unrealised growth opportunities, revenue management should be an indispensable tool for any executive team in the hospitality sector. Whether it’s new openings, re-flaggings, or an unforeseen crisis, Judith has the experience and skills to help steer a company through the most challenging times and create opportunities for income when others would be happy to maintain the status quo. In all her roles, Judith has worked successfully within an organisation to become a trusted strategic advisor on commercial activities in addition to leading highly effective teams able to achieve revenue optimisation and development of best-in-class distribution platforms. With the launch of Black Coral Consulting, Judith is excited to use her wealth of experience to help her clients thrive and succeed in what are unprecedented times.

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Kamesh Shukla

Senior Vice President Sales – Asia Pacific, Middle East & Africa at RateGain

Kamesh has 17 years of diverse industry expertise with progressive leadership roles in Sales & Business Development for some of the leading Hospitality, Travel & Technology brands. An active speaker at various International conferences/seminars for the Hospitality & Technology industry across Asia Pacific & Africa.

In his current role at RateGain, he along with his dynamic team of highly passionate market champions collaboratively help Hotels & Accommodation Management establishments across Asia Pacific & Africa to keep up with the rapidly changing technological pace by streamlining their end to end revenue operations while maximising their online revenue.

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Limin Cheng

Director of Revenue Management,  Raffles Hotel-Singapore

With more than 10 years of experience and an unwavering passion for the hospitality industry, Limin started her career with the Raffles Hotels and Resorts corporate office in distribution and revenue management between 2006 to 2011. In particular, she enjoyed working on the pre-opening strategies for Raffles properties in Paris, Seychelles, Tianjin and Makkah. Thereafter, she spent almost 8 years working in the revenue management department for the iconic Marina Bay Sands – optimizing revenue for 2,561 rooms with an annual hotel revenue of SGD 500 million. In her recent position as Director of Revenue and Distribution Management, she led a team of 11 people driving the analytics, optimization and distribution strategies for this amazing property. She was most excited in being part of the strategy to pioneer function space optimization for the SGD 100 million annual revenue at the Sands Expo Convention Centre.

Having been a blessed beneficiary of wonderful mentors throughout her career, she remains faithful in constantly nurturing and mentoring revenue and distribution professionals of the future.

In 2019 – 2020, Limin enjoyed a year-long sabbatical while maintaining her volunteer involvement with HSMAI Singapore, the HSMAI Asia Pacific Revenue Advisory board and the Alumni Board for the Blue Mountains Hotel School.

In July 2020, Limin rejoint her hospitality home, Raffles Hotel Singapore as Director of Revenue and Raffle Service – overseeing the revenue optimization strategies of all areas at the iconic Raffles Hotel Singapore including Rooms, Restaurants, Bars, Banquets, Spa and Boutique.

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Pallavi Nirula Nath

Founder of RevMax Technologies

COO, Kido Education

Pallavi is a dynamic pricing and yield management expert by education. Her hospitality business family background ingrained in her the fundamentals of running an enterprise from a very early age.

She was amongst the first few proponents of Revenue Management in the Asian Hospitality industry and has served on the Executive Committee of leading hotel chains in Singapore and has overseen regional businesses for global hotel management companies. In 2007, Pallavi founded Revmax(www.revmaxtec.com), which started as a hospitality consultancy and elearning firm. She is an Singapore ACTA Certified trainer – industry and training medium agnostic.

She is currently the CPO and CEO Asia at Kïdo (https://kidoholdings.com)- Kïdo Schools( master franchisors and operators of premium international pre-school chains in UK, US, Asia (incl India) and Middle East), Kïdo Village (micro neighbourhood preschools), Kïdo Home (global virtual preschool)

Pallavi holds a bachelors degree with Honours in Economics from St Stephen’s college(Delhi University) and an MMH (Hospitality MBA) from Cornell University. She is a Black Belt Shodan in Karate and is currently based in Singapore.

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Puneet Mahindroo

Founder and Chief Executive Officer at Rev-Mantra Pte. Ltd.

In a career spanning over 20 years in the hospitality industry, Puneet has worked in various hotel and corporate level roles in Marketing, Revenue Management and Distribution. He was responsible for the implementation of several strategic projects – ranging from Performance Marketing, New Hotel and Restaurant openings, Sales Systems, Automated Revenue Management System, Revenue Management Education, Pricing Reforms and implementation of Distribution Platforms for brands such a Four Seasons, Taj Hotels Resorts Palaces and Safaris and InterContinental Hotel Group.

Puneet is also involved in various industry-wide initiatives. He served as the Asia Pacific Chair to the HSMAI Revenue Management Advisory Board and Asia Pacific Chair on the Board of Directors of Hotel Electronic Distribution Networking Association (HEDNA). Puneet also served as a member of the Leading Hotels of the World International Rooms, Revenue Management and Distribution Advisory Board.

Puneet has investments in several successful Restaurant and Bar projects that have established themselves among the most successful brands and gives him a first-hand insight as a quintessential entrepreneur.

Puneet is a graduate from Huddersfield University, U.K. in Strategic Hospitality Management and holds a professional certification in Entrepreneurship from Massachusetts Institute of Technology, USA and Digital Transformation from Columbia Business School, USA.

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Rouble Goswami

Vice President, Revenue Strategy, Asia Pacific (excluding China), Marriott Hotels and Resorts

Rouble has 12+ years of progressive experience in all things Revenue Management. Upon graduating from hotel school in 2008, Rouble started as a Voyager at the JW Marriott Juhu in Mumbai and went on to hold hotel/cluster Revenue Management roles with Marriott Intl. in India. To broaden his horizons further, Rouble went onto join InterContinental Hotels Group in 2011 as a Cluster Director Revenue Management based out of Bangkok where he held RM & Distribution responsibilities for InterContinental resorts across Thailand, Vietnam, Indonesia, The Maldives & French Polynesia. Post a couple of years running these resorts, he was promoted to be an Area Director Revenue Management for IHG In Japan based out of the company’s Tokyo Headquarters. In this role, he was responsible for revenue strategy of all operating managed & franchised hotels across Japan. After a successful stint in IHG and looking to do something different from Revenue Management, Rouble rejoined Marriott Intl. at its APAC HQ in Hong Kong as Director Pricing & Analysis for Asia Pacific in 2015 and within a year & a half was promoted to form and lead Asia Pacific’s Consumer Operations Analytics team. This team was responsible for performance insights generation & communication for Senior Executives and had the charge of developing performance reporting & analytics ranging for disciplines ranging from Revenue Management, Sales, Distribution, Marketing, Brands, Digital to Loyalty. This group also played an integral part during Marriott & Starwood Integration in bringing together the data of two organizations and identifying strategic performance opportunities. It was in 2019 when Rouble was promoted to lead the charge for the discipline in APEC based out of the Regional HQ in Singapore where he lives with his wife, Preetha and dog, Ollie.

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 Sharad Kapur

Globally experienced commercial leader with a winning track performance record. 

I have been aptly termed as Organizational Maverick, as I have always been driven by out of-box thinking and innovation in driving commercial successes throughout my career  

A graduate of the Master’s program at the Cornell University, I have headed Revenue  Strategy, Sales Operations and Distribution Management in leadership roles across the  globe based in Chicago, Zurich, Dubai, New York, and Mumbai. 

From assembling and managing diverse teams of highly talented people at Corporate and  Regional levels, and from management of owned/leased/managed and franchised assets, I  have created commercial and revenue architecture to deliver higher profits to owners, and  investors. I have successfully led the opening of nearly 100 hotels across the globe across  multiple brands from luxury to lifestyle to economy and large conference hotels and  resorts.  

I have led the 5-year strategy planning for the region; Been involved in establishing regional  offices and collaborated with feasibility and development for growing portfolio 

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Suneet Kumar

Vice President of Revenue Management

Pan-Pacific Hotel Groups

Suneet Kumar is the Vice President of Revenue Performance for Pan Pacific. Hotels Group.  He is responsible for driving top line revenue performance, strengthening the distribution landscape and managing key business partnerships.

With 20 years of industry experience in Sales, Revenue Management and Distribution, Suneet has been also wide experience in new hotel openings, rebranding and revenue training. Suneet has previous experience with international companies such as InterContinental Hotels Group and Swissotel Hotels & Resorts in China and Singapore.

Suneet Holds a Bachelors of Hotel Management and an Executive MBA.

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Tasneem Mukadam

Director of Customer Success,  Duetto

Tasneem is Director of Customer Success in APAC, based here in Singapore. She’s been with Duetto since November 2019.

She deals with clients across the region and conducts training for all new users of Duetto,  In Customer Success they want to ensure teams are using the system to the full to best suit their property needs.

Tasneem has a wealth of experience in Revenue Management and Distribution and has worked for Como Hotels and Disney.

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Tejveer Bedi

Group Director Revenue and Acting Group Sales Director

Park Hotel Group

Tejveer Singh Bedi heads the commercial- sales, revenue management and distribution function at Park Hotel Group, Singapore. He oversees sales, partnerships, performance, and distribution strategy for the Park Hotel group’s portfolio of hotels. He has extensive experience in yield, pricing strategy as well as distribution management and digital marketing. Mr. Bedi also serves as a trainer for Singapore Institute of Hospitality and has trained officers of Singapore Tourism Board as well as other senior executives.

Mr. Bedi has been a guest speaker on travel technology and revenue management in the following forums and others-

• Millennial 20-20
• HSMAI ROC as well as Chief Revenue Officers Round Table
• ASEAN Conference
• ITB Asia
• Hotel Development Conference
• Hotel Technology Conference
• Web In Travel

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Tracy Dong

Principal Industry Consultant, IDeaS Revenue Solutions

Tracy Dong is Principal Industry Consultant at IDeaS Revenue Solutions, a SAS Company, based in Singapore office. With 10+ years of experiences in Hospitality revenue management, Tracy has rich experiences in analytics, pricing, and revenue strategies. During the time with IDeaS Consulting, Tracy has been working on a range of project from enterprise to independent hotels, as well as applying revenue management principles into new territories such as car park, theme park, and integrated resort with waterpark.

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Vikram Malhi

Co-founder of ZUZU Hospitality

Vikram Malhi is the Co-founder of ZUZU Hospitality, a Singapore based start-up that provides revenue management and online distribution services for independent budget hotels across APAC. With a proprietary all-in-one hotel operating system underpinning its Revenue and Distribution Management services, ZUZU offers resource- and time-strapped hotels the technology and expertise of larger hotel chains with none of their associated costs and restrictions. Since its 2016 founding, ZUZU’s low-risk model has delivered an 8x return on investment for its hotel partners. ZUZU was named one of Singapore Business Review’s “Hottest Startups 2019.” Headquartered in Singapore, ZUZU has expanded into Australia, Indonesia, Malaysia, the Philippines, Taiwan, Thailand and Vietnam.

Before starting his entrepreneurial journey, Vikram was Managing Director for Expedia Asia and was instrumental in growing Expedia brand across 11 countries spanning the continent. He spent a total of 8 years at Expedia, taking on multiple senior level roles including marketing, customer loyalty, operations and general management. In addition to his deep expertise in the online travel and hospitality sectors, he is pedigreed in technology and business consulting. He worked at IBM Consulting early in his career and received an MBA from the University of Chicago Booth School of Business.

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Ying Hong

Associate Director of Revenue Management

Marina Bay Sands

With over a decade specializing in revenue management at large integrated resorts, Ying brings a wealth of experience in using data to communicate with different stakeholders with different objectives and priorities. Ying joint Marina Bay Sands in 2009 and was one of the pioneers of the Revenue Management team in Marina Bay Sands after spending 2 years in the Revenue Management team at The Venetian in Las Vegas. She graduated with a Bachelor of Arts Degree from The School of Hospitality at Michigan State University.

Ying has progressed through the ranks of the Revenue Management team at Marina Bay Sands from Analyst to her current role as Associate Director over the last 11 years. Her notable accomplishments include overseeing the intense property management system migration in 2016, whilst running the day-to-day operations of the revenue team. She was awarded the ‘Best of the Best’ award for her contributions – an annual property-wide recognition award given to the top 1% performers within the 9,000 strong team at Marina Bay Sands.