You may have experienced issues with uploading to Turnitin and viewing Turnitin submissions. This was the result of a service degradation affecting the performance of Turnitin Feedback Studio.
The degradation occurred from Monday 17 September, 0830 hrs to Tuesday 18 September, 0205 hrs (17 hours 35 minutes).
Turnitin has resolved the issue and apologizes for causing the inconvenience.
If you are still experiencing issues, please clear your web browser’s cache and cookies, then try again.
To be notified of Turnitin system issues, please:
You may also visit Turnitin System Status and/or Turnitin’s status.io pages.
Turnitin and iThenticate will not be available from Saturday 22 September, 2300 hrs to Sunday 23 September, 0730 hrs (8.5 hours) due to planned maintenance.
This is also applicable to Turnitin submission folders in IVLE.
You may have noticed that some Turnitin customers recently experienced intermittent service interruptions or degradation. Turnitin apologises if you were one of the customers affected, and they are happy to report that their services are currently stable.
To prevent further issues of this nature, Turnitin will be performing some proactive emergency maintenance that will temporarily disrupt their services.
Users will not be able to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
For further information, please visit Turnitin System Status or iThenticate System Status.
We apologise for any inconvenience caused.
[Update] Turnitin resolved this issue on Wed 29 Aug at 1215 hrs. Please clear your cache and cookies if you still cannot access the Turnitin submission folder or reports.
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Please be reminded of the scheduled Turnitin and iThenticate maintenance from Tuesday 10 July, 2300 hrs to Wednesday 11 July, 0700 hrs (8 hours).
No submissions or grading will be possible through Turnitin or iThenticate during the maintenance period. You are advised to set submission deadlines outside of this maintenance window.