Turnitin experienced slow report generation, which began on Thursday 5 November at 1850 hrs. The issue was resolved on Saturday 7 November at 0736 hrs.
While the main issue is resolved, Turnitin is facing delays from the backlog of papers.
Please send a support request to Turnitin only if your similarity report has not been generated 24 hours after submission. (Their normal turnaround time is up to 24 hours.)
Separately, Turnitin experienced slow submission on Friday 6 November from 0017 to 0317 hrs. This issue has been resolved, and Turnitin is continuing to monitor.
Turnitin apologies for the inconvenience.
Turnitin ends support for Internet Explorer (IE) after 31 August 2020.
After 31 Aug, you will still be able to access Turnitin products using IE, but Turnitin products will no longer be updated to work seamlessly on the IE browser.
As such, IE will be an Unsupported Browser on LumiNUS after that date.
Please upgrade to a modern web browser (in order of recommendation):
- Safari (Mac/iOS)
Turnitin and iThenticate will not be available from Sat 1 Aug, 2300 hrs to Sun 2 Aug, 0500 hrs (6 hours) due to scheduled maintenance.
Turnitin and iThenticate will be unavailable between those times.
This is also applicable to Turnitin submission folders in LumiNUS.
For further information and system updates, please:
You may also visit Turnitin System Status.
Please be reminded of the scheduled Turnitin and iThenticate maintenance on Sunday 5 January from 0000 hrs to 0600 hrs (6 hours) due to scheduled maintenance.
You will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.
For further information, please visit Turnitin System Status or iThenticate System Status.