Turnitin Account Issues

UPDATE – Wed 15 April, 1140 hrs

Turnitin access has been restored.

UPDATE – Tue 14 April, 1000 hrs

CIT is testing the logins after Turnitin resolved the user account issues. We have asked a small pool of users to verify that they can log in and that their work is intact.

We advise users not to log in yet.

IVLE integration is still disabled.

UPDATE – Fri 10 April, 1600 hrs

Unfortunately, the resolution of the student accounts issue is taking longer than expected due to complications which are exacerbated by the time zone difference between Singapore and UK (where our Turnitin support is based). We do not expect access to be restored this weekend.

UPDATE – Wed 8 April, 1800 hrs

Turnitin has rectified the issue for the majority of staff. However, we cannot reopen access to Turnitin until the student accounts have been rectified. This may take two days at minimum.

Once again, we advise staff who require Turnitin submissions from students this week to extend the assignment deadlines to some time next week.

UPDATE – Tue 7 April, 1550 hrs

We have disabled all access to Turnitin (direct, quick submit and IVLE) as at 1400 hrs today as it is impacting the troubleshooting and resolution process.

We ask for your patience and understanding.

———-

Dear NUS Turnitin users,

There has been a major issue with Turnitin that has resulted in errors in most user accounts.

Rest assured that your classes, assignments and papers in Turnitin are intact.

Staff Users (Instructors)

On logging in, you may see that your Turnitin account is empty. This is because Turnitin creates a new account, yourusername@u.nus.edu, linked to your NUSNET ID.

  1. This only affects Turnitin.
  2. Your classes, assignments and students papers are still intact in your original account, which is temporarily inaccessible.
  3. Instructors with submission deadlines this week may want to consider extending the deadline to the end of this week, at earliest.
  4. Please do not recreate your assignments and ask students to resubmit.

Student Users

On logging in, you may see that your Turnitin account is empty. This is because Turnitin creates a new account, yourusername@nus.edu.sg, linked to your NUSNET ID.

  1. This only affects Turnitin.
  2. Your papers are still intact in your original account, which is temporarily inaccessible.

Do not attempt to re-enrol in your class.

IVLE Workbin Submission Users

If you use the IVLE Workbin Turnitin integration, you may see that your papers are visible but cannot be accessed, displaying an unknown error message.

This is because the issue affecting the accounts breaks the link between the display of your report and the actual reports. Once the issue with the accounts is resolved you should be able to access the report(s) again.

All Users

We know that these issues have caused massive disruption to your work.

CIT is working with Turnitin to resolve these issues as soon as possible.

In the mean time, we ask for your patience and understanding.

We deeply apologise for this lapse in service.

Regards,
Centre for Instructional Technology

Turnitin unavailable from Sat 07 Mar, 2300 hrs to Sun 08 Mar, 0300 hrs

Turnitin service may be unavailable during a scheduled maintenance period from Saturday 07 March, 2300 hrs to Sunday 08 March, 0300 hrs (4 hours).

An announcement will appear for users within Turnitin in advance of when the system will be unavailable for this scheduled maintenance.

Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window.

Original announcement here (in US Pacific Time).

Turnitin unavailable on Sun 27 Jul from 0000 hrs to 1200 hrs

Turnitin service will be unavailable during a scheduled maintenance period on Sunday 27 July from 0000 hrs to 1200 hrs (12 hours).

Turnitin will be making significant upgrades to improve capacity and scalability as their service utilization grows.

An announcement will appear for users within Turnitin in advance of when the system will be unavailable for this scheduled maintenance.

Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window.

Turnitin system maintenance from Sat 3 May, 2200 hrs to Sun 4 May, 0200 hrs

Turnitin service may be intermittently unavailable during a scheduled maintenance period from Sat 3 May, 2200 hrs to Sun 4 May, 0200 hrs (4 hours). An announcement will appear for users within Turnitin in advance of when the system will be unavailable for this scheduled maintenance.

Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window.