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Jagdish Sandhu
CEO & co-founder, Frozen Lime Asia Pte Ltd
Jagdish is the CEO; co-founder of Frozen Lime Asia Pte Ltd that has a vision of being the preferred service partner in revenue, distribution, sales and marketing management for Asia’s hospitality and tourism sectors. She has extensive experience in the hospital
ity industry as a Revenue Management and Distribution specialist, managing diverse teams under leading hospitality brands such as The Ritz-Carlton Hotels, Shangri-La Hotels & Resorts, Banyan Tree Hotels; Resorts, Silver Needle Hospitality and Travelodge Hotels Asia.
Jagdish likes to challenge the norm and think outside the box for solutions. She is always open to share her knowledge on technology and keen sense of what is the next big thing that will impact tourism through workshops, round-tables and conferences. In her spare time, Jagdish believes in giving back – she volunteered as a relief worker during the Tsunami and Pakistan earthquake. She is also an avid animal lover who fosters and rehomes kittens in her spare time.
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Rachel Grier
Area Managing Director (Asia), IDeaS Revenue Management
Rachel Grier is the Managing Director, Asia for IDeaS, responsible for growing IDeaS Asia business and enhancing the company’s leading brand reputation in the dynamic Asia hospitality sector.
Rachel possesses a unique combination of successful leadership experiences in enterprise software and hospitality sales and marketing. With more than two decades of experience, she has a record of growing businesses in the regional hospitality and travel sectors across a range of established and emerging markets in Asia, Pacific and the Middle East.
She developed her travel industry sales and marketing skills across a range of travel technology and hospitality industry brands. Most recently she was senior vice president sales, Asia Pacific and the Middle East for hotel central reservations leader Pegasus Solutions.
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Andrew Hodges
Director of Revenue Management and Systems (Asia Pacific), AccorHotels
Andrew plays a critical role in AccorHotels operations with direct responsibility for optimising the group’s revenue performance for 762 hotels and resorts across 17 countries in Asia Pacific covering Luxury, Upscale, Midscale, Economy and Budget segments. AccorHotels.com is a key distribution lever for the group and Andrew has been integral in thought leadership and market implementation of strategies that has seen him recognised with AccorHotels’ highest global honour, the Bernache, for achieving significant market share growth of direct hotel bookings.
Andrew joined AccorHotels in 2003 having worked in various operations and revenue management roles in London, Birmingham, Sydney, Melbourne, Auckland and he is currently based in Singapore. Andrew holds a Master of Social Science in International Development from RMIT and a bachelor’s degree in Management from the University of South Australia.
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Philip Niemann
Director of Customer Success, APAC, Duetto
As Duetto’s director of customer success based in Singapore, Philip works closely with customers throughout Asia to ensure a smooth implementation and ongoing success. Going beyond just troubleshooting, Philip shares his vast experience to help customers elevate their revenue strategy.
He brings with him almost a decade of experience in revenue leadership roles on property, in corporate and area capacities in resort and city locations. Most of his time was spent in Australia, Thailand and Singapore, where he executed revenue management for both independent luxury boutique hotels and large multi-branded chains including Starwood and IHG. While of German heritage, Philip was born and
raised in Singapore and holds a Bachelor of Science from the Cornell School of Hotel Administration.
Duetto delivers powerful insights on pricing and demand to hotels and casinos through a 100% cloud-based application. More than 2,000 hotels and casinos in more than 50 countries have partnered to use Duetto’s revenue strategy solutions.
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Fani Swaenpoel
Senior Vice President of Revenue Optimization, Marina Bay Sands
Fanie Swanepoel is the Senior Vice President of Revenue Optimization at Marina Bay Sands. Prior to joining the hospitality industry in 2001, he worked in diverse industries including insurance, pension funding and motoring. Relocated to Singapore in 2010 to establish the Gaming Optimization team for Marina Bay Sands and is currently overseeing their Revenue Optimization department who is tasked with the strategic analyses of gaming, hotel, conference and marketing operations.
In 1997, he attained a Bachelor of Commerce (Hons) degree with specialization in Econometrics at the University of Pretoria (South Africa).
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Anurita Kapoor
Regional Marketing Analyst, Four Seasons
Anurita Kapoor is the Regional Marketing Analyst for Four Seasons Hotels and Resorts and leads the Regional Analytics for the Asia-Pacific Region. Anurita manages the intricate relationship between Regional Revenue Management, Marketing Communications and Public Relations with a focus on maximising return-on-investment as well as return-on-effort. She also leads the distribution optimization strategy for brand and third-party channels for APAC.
Prior to this, she worked at TravelClick in Melbourne where she partnered with hotel chains to improve Channel Performance and at American Express where she supported creation and implementation of self-booking tools for Corporate Travel.
She holds a Masters of Marketing degree from Royal Melbourne Institute of Technology in Melbourne, Australia.
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Tarandeep Singh
Senior Director Revenue Management – India Middle East & Africa, InterContinental Hotels Group (IHG)
Tarandeep Singh is a seasoned hospitality professional leading the revenue management strategy and operations across India Middle East and Africa for IHG, based in Dubai (UAE) An alumnus of Indian Institute of Management, Kozhikode (India), he has worked with leading hotel companies in India including Taj, Oberois and Radisson hotels. Taran possesses a unique combination of successful leadership experiences in revenue management, sales and marketing, operations and feasibility/brand partner search for hotel projects. With more than wo decades of experience, he has scaled businesses and nurtured talent across range of established and emerging markets in Asia, the Middle East and Africa.
He joined IHG in 2010 based out of India and established the remote RM solution (IHG Revenue) for the region. He moved to Singapore in 2014 to kick start the Data Analytics function for AMEA region and lead the data transformation journey and bringing in Tableau as a BI tool. He has also led the Manila back end operations team for IHG and has been involved in various project implementations including the latest GRS roll out for IHG. Taran is also associated with HSMAI since 2014 being part of the advisory board in Asia Pacific and the steering committee in Middle East and chairs Agenda Committee for Revenue Optimization Conference (ROC).
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Prashanth Radhakrishnan
Vice President Revenue Strategy & Analytics – Asia Pacific, Marriott
Prashanth has over 20 years of experience developing and executing top line business strategies for hotels in mature and developing markets, utilizing skills in strategic partnership management, financial administration, and operations management. He has dedicated himself to creating strategic solutions that impact company growth and drive objectives.
He has effectively managed large multi-disciplinary, multi-cultural teams, and has shown the ability to forge profitable business partnerships that support business development and increase company revenues.
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Jackie Douglas
President, HSMAi Asia Pacific
Jackie is an experienced non-executive Director and a business strategist with over 20 years’ experience in developing and improving digital products and face-to-face sales and service procedures to achieve the best customer experience.
Jackie is passionate about creating the optimal customer experience on consumer and mobile sites, in contact centres, and apps. Having held senior roles such as Head of Digital Customer Experience at Qantas, Vice President Product Strategy at Travelclick and at Travelocity Europe, Executive Director Digital at Mantra Hotels & Resorts, she is highly experienced in leading multi-channel product strategy, website and app development, customer experience definition and development, mobile strategy development, launching existing online products in new markets, business process automation, system implementation and program/ project management.
Jackie is President of HSMAI Asia Pacific and is still running her own consultancy for the hotel and travel industry for connectivity, booking engines, website and digital platform strategy.
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Ellen Li
Group Director, Brand Solutions, Silks Hotel Group
Ellen Li graduated from Cornell Master of Management in Hospitality in 2011 with concentration in operations and revenue management. Prior to Cornell, she had earned solid hands-on experience in operation (guest facing), distribution and revenue management, as well as PR and partnership.
Post Cornell, she joined Expedia market management team for a short while and moved on to Pan Pacific Hotel Group Singapore corporate office as Business Analyst, when she realized that hotel industry is where her passion is all about. After PPHG, Ellen joined The Leading Hotels of the World, as Senior Manager for Asia Pacific, where she was responsible for member hotels distribution, business performance and new hotels implementation for 27 hotels in the region across 11 countries. Spending three years at LHW, Ellen realized that she needs more hands-on leadership experience at property level, she decided to move back to Taipei to join Regent Taipei, where she has successfully cultivated revenue management culture and improved hotel RevPAR performance. With the joint venture of Regent and IHG, Ellen now moved on to Silks Hotels Group, which manages and owns majority of hotels under three brands- Just Sleep (Lifestyle), Silks Place (Cultural Luxury Resort), and Regent Taipei (Luxury), to implement revenue management culture across the group’s portfolio and to lead initiatives to set up the new corporate structure with the senior executives.
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Judith Cartwright
Senior Vice President, Revenue Management, Kerzner
Judith Cartwright is the Senior Vice President, Revenue Management for Kerzner International. Judith is responsible for ensuring that all Revenue Management teams proactively and cost effectively maximise opportunities to increase hotel revenues, pricing, demand analysis, yield management, market segmentation, business mix and selling strategies.
Judith previously held the title of Director, Revenue Management for Minor Hotels, based in Bangkok and prior to that with Le Meridien hotels in her native Germany and also in Malaysia. Since joining the team at Kerzner International over 8 years ago, Judith has been influential in the creation of the revenue and distribution function within the organisation as well as developing a revenue & distribution training academy and a budget and pricing review process.
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Detlev Remy
Singapore Institute of Technology
Dr. Remy works at the Singapore Institute of Technology, SIT, Singapore. He is teaching Revenue Management, Data Analytics and Digital Marketing whilst researching on Pricing and Revenue Management related topics. Before that he was the Program Manager for the Bachelor of Business Administration program at
Les Roches, Laureate Universities, teaching (and researching on) marketing-related subject areas and revenue management to Bachelor and MBA students.
Additionally he has started his own consultancy business, “Remy Consult”, advising international beverage, tourism and hospitality businesses, and providing executive education to a variety of stakeholders.
Dr. Remy holds a Masters in Marketing from University College Cork, Ireland (2007), and a doctorate (DBA) from the University of Surrey, UK, (2014). His research interests are revenue management, digital marketing, and data analytics. He has published in international journals, and attend regularly academic conferences to present papers.
Dr. Remy is also regularly invited to attend major Revenue and Pricing conferences, giving speeches on revenue management related topics, additionally he is giving guest lectures in marketing and other subject areas to other educational organisations, for example to Latvian Universities and German hotel schools.
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Vivek Bhogaraju
Director, Revenue Management Platform Solutions Expedia Group
Vivek Bhogaraju is responsible for revenue management platform solutions at Expedia Group. This team is driven by the mission to democratize access to revenue management technology & level the playing field leveraging Expedia Group
demand data, technology infrastructure, global reach and machine learning capabilities. Vivek is passionate about helping lodging partners adopt analytics, accelerate data-driven decision making and ultimately drive revenue performance. Vivek is based in Geneva, Switzerland.
Prior to his current role, Vivek was the Director of Global Strategic Alliances & Initiatives at IDeaS – A SAS Company where he was responsible for the global partner ecosystem and identifying organic and inorganic growth opportunities
for the company. Vivek began his career in travel with Oberoi Hotels & Resorts with management roles in rooms and food and beverage operations.
Vivek completed the master’s of management in hospitality degree from The School of Hotel Administration, Cornell University and his bachelor’s degree from the Welcomgroup Graduate School of Hotel Administration. In addition, he has completed programs in strategic alliances and management at The Wharton School of the University of Pennsylvania and in strategic change & growth at the Columbia Business School.
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Vikram Malhi
Co-founder of ZUZU Hospitality
Vikram Malhi is the Co-founder of ZUZU Hospitality, a Singapore based start-up that provides revenue management and online distribution services for independent budget hotels across APAC. With a proprietary all-in-one hotel operating system underpinning its Revenue and Distribution Management services, ZUZU offers resource- and time-strapped hotels the technology and expertise of larger hotel chains with none of their associated costs and restrictions. Since its 2016 founding, ZUZU’s low-risk model has delivered an 8x return on investment for its hotel partners. ZUZU was named one of Singapore Business Review’s “Hottest Startups 2019.” Headquartered in Singapore, ZUZU has expanded into Australia, Indonesia, Malaysia, the Philippines, Taiwan, Thailand and Vietnam.
Before starting his entrepreneurial journey, Vikram was Managing Director for Expedia Asia and was instrumental in growing Expedia brand across 11 countries spanning the continent. He spent a total of 8 years at Expedia, taking on multiple senior level roles including marketing, customer loyalty, operations and general management. In addition to his deep expertise in the online travel and hospitality sectors, he is pedigreed in technology and business consulting. He worked at IBM Consulting early in his career and received an MBA from the University of Chicago Booth School of Business.
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Laurent Barelier
Regional Director of Revenue, Millennium Hotels & Resorts SE Asia
Laurent Barelier is a senior Hospitality Executive with MBA, 19 years Europe, MidEast, Asia & global experience. Expert in Operations Support, Revenue Management/Distribution practices including strategic analysis, reporting, property audits, training.
Successfully coordinated 5 managed & 7 franchised pre-openings (Inc. 5 re-brandings) in Morocco, Tanzania, Lebanon & GCC; experience in project management, Business Reviews with Owners, Quality operating
standards, loyalty programs, multicultural team Training & leadership. Comprehensive understanding of optimization dynamics, including multi-channel distribution, forecasting, pricing strategy, budgeting, trend reporting & statistical analysis. Speaker & participant at various hotel Revenue & Distribution industry events; active networker.
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Sharad Kapur
Vice President Revenue & Distribution Strategy, Hyatt International
In 20 years of professional experience, Sharad has operated from 4 different countries with oversight of several regions, and has led multi-cultural teams.
He brings wide-ranging experience in Revenue Management Strategy and Operations, Distribution, and Sales & Marketing Operations, and has led these functions in various Leadership positions globally and regionally overlooking regions outside America in a Global role. Currently he is based in Zurich overseeing revenue management operations for Europe, Africa Middle East and Indian Sub-Continent including Gulf Countries.
He has expertise in leading global teams, formulating business strategy, setting-up new business units, managing change, and building talent pipeline. A diverse experience in managing owned, leased, managed, and franchised hotels. He has expertise in opening several hotels under various brands and successfully ramping-up those hotels. He has spear-headed various projects in Hyatt most recently introducing Total Revenue management to its hotels.
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Siv Forlie
Senior Vice President – Revenue Optimisation & Customer Strategy, Genting Hong Kong Limited
Siv Forlie is the Senior Vice President – Revenue Management for Genting, responsible for driving the company’s global strategy in the areas of revenue management, distribution, performance and business analytics.
Possessing over 20 years of experience in hospitality food & beverage, sales & marketing, revenue management and distribution, Siv previously held positions in companies such as Shangri-La Hotels and Resorts as global head of revenue management, and Hyatt Hotels & Resorts as head of revenue management for Europe, Africa and Middle East.
Siv holds a Bachelor of Hotel Management and Service Management.
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Kamesh Shukla
Senior Vice President Sales – Asia Pacific, Middle East & Africa at RateGain
Kamesh has 17 years of diverse industry expertise with progressive leadership roles in Sales & Business Development for some of the leading Hospitality, Travel & Technology brands. An active speaker at various International conferences/seminars for the Hospitality & Technology industry across Asia Pacific & Africa.
In his current role at RateGain, he along with his dynamic team of highly passionate market champions collaboratively help Hotels & Accommodation Management establishments across Asia Pacific & Africa to keep up with the rapidly changing technological pace by streamlining their end to end revenue operations while maximizing their online revenue.
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Joey Kang
Senior Director, Enterprise Business Development, APAC, The Rainmaker Group
Joey is a seasoned sales and revenue management professional with over 20 years of experience in the hospitality industry. She has worked with global international and regional chains like FRHI, Four Seasons, Meritus, Stamford and Banyan Tree as well as hospitality technology firms like TravelClick and IDeaS.
Joey is currently based in Singapore but her career has led her to places such as Australia, China, Dubai and Thailand. As Senior Director of Enterprise Business Development for Rainmaker, she is involved in all aspects of growing the company’s footprint in Asia Pacific with a focus on sales and marketing and account management. Joey is also currently serving as President on the board of HSMAI Singapore.
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Celeste Loh
Owner, theREVpeople Solution Pte. Ltd. Senior Business Consultant, Cendyn
“Applied correctly, revenue management concepts are powerful weapons to help company leaders make accurate strategic moves and drive optimum performance.”
There are many who think outside the box but Celeste Loh would rather smash it! Over 20 years, Celeste’s successful career has taken her around Asia, Middle East & Africa, covering the luxury cruise industry and the world’s leading hotel groups, achieving an outstanding track record that has made her services among the most sought after.
Celeste has assisted organisations in raising their business performance through proven revenue optimization initiatives and crystalizing team goals and strategies across sales, marketing and revenue management divisions. Today, Celeste continues to provide consulting and training services for various hospitality partners, she is stepping into the progressive and competitive world of Casino market with Cendyn’s Revenue Cloud Solutions. By applying the same revenue optimisation principles together with customised initiatives, she believes that she is playing her part in the on-going development of hospitality leaders much needed in the industry.
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