In this issue, we share with you award winning stories (2nd and 3rd Prize) from the “Great Customer Service Story” Contest.
The Safety Pin
by Selamah Bte Jalani, NUS Libraries
One may exemplify service excellence by going the extra mile and being responsive. Offering such help is not constrained to monetary terms and thus only reserved for the rich. Service excellence can include little things that make a difference in the lives of others in the form of kind gestures. For example, I arrive at work 10 – 15 minutes earlier every day to open the door for my colleagues before they arrive for work at 8am.
Apart from that, I would like to share a particularly interesting incident that took place on a Friday in November last year. A student approached me, asking for some assistance. She needed a safety pin, but I did not have one and I asked why she needed it. With a flushed face, she revealed that she had split her skirt. Understanding her plight, I reassured her that I could still help because I had a needle and thread. Unfortunately, she did not know how to sew. I offered to seam the tear for her, and accompanied her to the staff changing room where I fixed her skirt.
She was grateful and admitted that if I hadn’t helped, she would have gone home and missed some of her classes.
The incident shows that even the smallest acts of kindness, which sometimes only take 5 to 10 minutes, can leave a huge impact on the lives of people, even if we barely know them. Since time is precious, we should use it to help others and make this world a better place.
The Heart of Service
by Jamuna d/o Karuppaiah, Office of Housing Services
Recently, Prince George’s Park Residences (PGPR) accommodated a special-needs student from Italy studying Mandarin in the Faculty of Arts & Social Sciences. He arrived with his helper as he was wheelchair-bound.
It was a challenge for him to travel around our campus because the campus is not handicap-friendly. We noticed that he faced difficulty with some road curbs, and we liaised with another department to level out these curbs. This small gesture greatly eased his travelling.
I also arranged for special transport with the Office of Estate & Development, a service that costs less than commercial transport providers, to drive him around when it rains.
We will go the extra mile to ensure every student’s needs are met, and that their stay at PGPR is a comfortable one.