OQM's corporate blog on quality
In this issue, we share with you the award-winning story (5th Prize) by Kuan Wen-Mei, Eileen from the Department of Physiology. Making a guest feel at home As a HR administrator at the Department of Physiology, I coordinated the campus visit of an Assistant Professor candidate in September 2009. The candidate was from New York [...]
In this issue, we share with you the award-winning story (4th Prize) by Lim Geok Quee from the Department of Physics Lab Uncle The Science Demo Lab has a variety of fun, interactive experiments for students to learn through experience. Students are actively involved in their own learning by conducting experiments, collecting and analysing data. [...]
We are excited to announce that the qualifying period for VOICE and IQ Team annual awards is quickly coming to an end. We’ll be zeroing in on the innovation performance of departments, teams and individuals over the period 1 October 2009 – 30 September 2010. The following annual awards will be given out: 1. Outstanding [...]
Social networking tools like Facebook (Office of Environmental Sustainability), Twitter (Office of Student Affairs) and Flickr (NUS Libraries) are increasingly being embraced by our stakeholders, partners, customers and staff. To reach out to them, we need to seek new ways of doing things. In essence, this new social networking economy has produced a new breed [...]
In this issue, we share with you award winning stories (2nd and 3rd Prize) from the “Great Customer Service Story” Contest. The Safety Pin by Selamah Bte Jalani, NUS Libraries One may exemplify service excellence by going the extra mile and being responsive. Offering such help is not constrained to monetary terms and thus only [...]
The NUS Quality Service Award was inaugurated in 2001 to give recognition to staff who have demonstrated outstanding and exemplary performance in delivering consistent and high quality administrative service. A review of the scheme was carried out with the intention of bringing it in line with NUS’ aspiration and strategy of transforming our staff to [...]
Teams all over NUS have been coming up with solutions to work’s most intractable problems. In the process, they have brought down costs and created more productive workflows that are solidly anchored to the needs of their customers. At this year’s In-House National Innovation and Quality Circles (NIQC) Convention, we present the very best of [...]
GAP analysis generally refers to the activity of studying the differences between: Standards and the delivery of those standards, or Customer perception and expectation To identify the gap, a before-and-after analysis must occur. This can take several forms. For example, in Lean Management, we perform a Value Stream Map of the current state. Then we [...]
We received an overwhelming response of 104 stories over the contest period 1 April to 30 June 2010. Many stories touched our hearts and reminded us that going the extra mile does make a difference to our customers. Prizes were given away to the ten best stories. In this issue, we share with you the [...]
