Turnitin report processing time issue

Update, Thu 5 Dec, 2234 hrs: Turnitin service has been restored (statuspage.io). Do clear your browser’s cookies and cache before accessing Turnitin submission folders in LumiNUS.

Turnitin is currently experiencing an unexpected service disruption.

During this time, users who access Turnitin via LumiNUS integration may not receive Similarity Reports.

Further updates from Turnitin can be viewed here:

Issue with Safari access to Turnitin, MediaWeb and Web Lecture in LumiNUS

Dear students and staff,

The LumiNUS team is aware of an issue with Safari access to Turnitin, MediaWeb and Web Lectures via LumiNUS.

We are working to fix this issue.

In the meantime, please use Firefox or Chrome, which do not have this issue.

For Web Lectures, you may also visit https://nuscast.ap.panopto.com/ directly.

Apologies for causing this inconvenience.

Disaster Recovery Drill Affecting IT Services (13-15 Sep 2019)

Dear Everyone,

To ensure our readiness in the event of unforeseen disasters, we will be conducting the Annual IT Disaster Recovery (DR) Drill this weekend. Various IT Services such as those listed will be disrupted during the following periods:

Drill Period Start End Key Affected Services
Phase 1 Fri 13 Sep 2019 10pm Sat 14 Sep 2019 7am NUSmail, Internet Access, Staff Portal, EduRec, LumiNUS
Phase 2 Sat 14 Sep 2019 8pm Sun 15 Sep 2019 5am

The IT Care Counter Service will temporarily relocate to U-Town Visitor Centre (at Stephen Riady Centre Level 1) on Sat 14 Sep 2019 from 8.30am to 12pm, and resume services at NUS IT Level 1 on Mon 16 Sep 2019.

Please contact IT Care at itcare@nus.edu.sg or 6516 2080 for enquires.

We apologise for any inconvenience caused.