Turnitin and iThenticate maintenance on Sun 06 Jan from 0000 hrs to 0800 hrs

Turnitin and iThenticate will not be available on Sunday 6 January 2019 from 0000 hrs to 0830 hrs (8 hours) due to planned maintenance.

This is also applicable to Turnitin submission folders in IVLE.

This maintenance is to ensure that services remain stable, particularly during high submission periods. It will include several hardware updates and performance improvements.

Users will not be able to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

For further information and system updates, please:

You may also visit Turnitin System Status and/or Turnitin’s status.io pages.

Turnitin apologises for any inconvenience caused.

Turnitin and iThenticate maintenance on Sun 28 Oct from 1700 hrs to 1730 hrs

Turnitin and iThenticate will not be available on Sunday 28 October from 1700 hrs to 1730 hrs due to planned maintenance.

This is also applicable to Turnitin submission folders in IVLE.

This micro maintenance (30 minutes) will include several hardware updates and performance improvements to ensure that services remain stable, particularly during high submission periods.

Users will not be able to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

For further information and system updates, please:

You may also visit Turnitin System Status and/or Turnitin’s status.io pages.

We apologise for any inconvenience caused.

Turnitin paper submission and upload issues resolved

You may have experienced issues with submitting and uploading papers to Turnitin.

The issue occurred on Monday 15 October from 1125 hrs to 1510 hrs (3 hours 45 minutes).

Turnitin has resolved the issue and apologizes for causing the inconvenience.

If you are still experiencing issues, please clear your web browser’s cache and cookies, then try again.

To be notified of Turnitin system issues, please:

You may also visit Turnitin System Status and/or Turnitin’s status.io pages.

Service Desk upgrade from Sun 7 Oct, 2200 hrs to Mon 8 Oct, 0200 hrs

CIT Service Desk will undergo an upgrade from Sunday 07 October, 2200 hrs to Monday 08 October, 0200 hrs (4 hours).

CIT’s various help desks will not be accessible during this period:

  • LumiNUS Staff & Student Help
  • IVLE Staff & Student Help
  • CIT Services Help
  • Digital Assessment Help

We apologise for any inconvenience caused. Thank you for your understanding and cooperation.