Turnitin & iThenticate service degradation – Submissions & Similarity Reports not viewable

Turnitin and iThenticate experienced service degradation from Wed 9 Dec, 2313 hrs to Thu 10 Dec, 0533 hrs.

During this time, you may have found that you are unable to view submissions and/or Similarity Reports, as well as experience slowness when accessing the service.

Turnitin announces that this has now been resolved, and apologises for the inconvenience.

For further information and system updates, please:

You may also visit Turnitin System Status.

Turnitin service degradation

Turnitin experienced slow report generation, which began on Thursday 5 November at 1850 hrs. The issue was resolved on Saturday 7 November at 0736 hrs.

While the main issue is resolved, Turnitin is facing delays from the backlog of papers.

Please send a support request to Turnitin only if your similarity report has not been generated 24 hours after submission. (Their normal turnaround time is up to 24 hours.)

Separately, Turnitin experienced slow submission on Friday 6 November from 0017 to 0317 hrs. This issue has been resolved, and Turnitin is continuing to monitor.

Turnitin apologies for the inconvenience.

Turnitin ends support for Internet Explorer after 31 August 2020

Turnitin ends support for Internet Explorer (IE) after 31 August 2020.

After 31 Aug, you will still be able to access Turnitin products using IE, but Turnitin products will no longer be updated to work seamlessly on the IE browser.

As such, IE will be an Unsupported Browser on LumiNUS after that date.

Please upgrade to a modern web browser (in order of recommendation):

  1. Chrome
  2. Firefox
  3. Edge
  4. Safari (Mac/iOS)

Turnitin and iThenticate maintenance from Sat 1 Aug, 2300 hrs to Sun 2 Aug, 0500 hrs

Turnitin and iThenticate will not be available from Sat 1 Aug, 2300 hrs to Sun 2 Aug, 0500 hrs (6 hours) due to scheduled maintenance.

Turnitin and iThenticate will be unavailable between those times.

This is also applicable to Turnitin submission folders in LumiNUS.

For further information and system updates, please:

You may also visit Turnitin System Status.