Turnitin service degradation

Turnitin experienced slow report generation, which began on Thursday 5 November at 1850 hrs. The issue was resolved on Saturday 7 November at 0736 hrs.

While the main issue is resolved, Turnitin is facing delays from the backlog of papers.

Please send a support request to Turnitin only if your similarity report has not been generated 24 hours after submission. (Their normal turnaround time is up to 24 hours.)

Separately, Turnitin experienced slow submission on Friday 6 November from 0017 to 0317 hrs. This issue has been resolved, and Turnitin is continuing to monitor.

Turnitin apologies for the inconvenience.

CIT Help upgrade on Wed 26 Aug from 0400 to 0800 hrs

CIT Help will undergo an upgrade on Wednesday 26 August from 0400 hrs to 0800 hrs (4 hours).

CIT’s various help desks will not be accessible during this period:

  • LumiNUS Staff & Student Help
  • IVLE Staff & Student Help
  • CIT Services Help
  • Online Exam Support
  • Digital Assessment Help

We apologise for any inconvenience caused. Thank you for your understanding and cooperation.

Panopto AP Cloud scheduled downtime on Sat 15 Aug from 0100 to 0400 hrs

Panopto will undergo planned maintenance on Saturday 15 August from 0100 to 0400 hrs (3 hours).

Panopto, MediaWeb (including MediaWeb channels in LumiNUS Multimedia) and Web Lectures will be affected. You should expect up to 60 minutes of downtime, beginning at the start of the maintenance window.

Please avoid recording, processing or viewing media on Panopto, MediaWeb or Web Lectures during the scheduled maintenance.