Employee Engagement: Why It Matters and How to Build It
If you’ve been around business schools or even around organizations, you’re probably no stranger to the new organizational behavior buzzword – employee engagement. But does it even really matter or is it just one of those short-lived trends that are so popular these days?
It turns out that employee engagement is gaining popular support for a reason. A study by SRHM Research Quarterly showed that employee engagement promotes retention of talent, increased customer loyalty, and improve organizational performance. Gallup conducted research on employee engagement and the results are shocking: 87% of the global workforce is unengaged. So how does an organizational develop employee engagement? It turns out it can be developed through leadership, culture, voice, and integrity.
A study in the African Journal of Business Management, which surveyed over 270 employees and managers across the telecom sector, showed that transformational leadership had a significant effect on employee engagement. In order to build employee engagement it’s important to practice transformational leadership. One way to practice transformational leadership is to have a compelling vision that goes beyond maximizing profit. This vision should be depicted by the senior leaders and be visible whenever employees are likely to see it.
Corporate culture is another necessary element for fostering employee engagement. Companies like Apple and Google are recognized worldwide for their products and their culture, which values innovation, creativity, and teamwork. These companies spend a great deal of resources hiring new employees to ensure that they fit with the corporate culture. To increase work engagement via corporate culture, its important to take stock of the current culture in the organization and actively seek candidates that depict a strong fit with those values.
When employees feel like they have a voice, not only are employees more engaged, but also are more dedicated to the company and less likely to leave. A study by Daniel Spencer, a leading researcher in the field of employee absenteeism, found a positive relationship between the degree of voice an employee felt he/she had and retention rates. Given the costs associated with hiring and training and training employees due to turnover can be $75 Million dollars for the midsized company, an employer can go a long way by giving voice to employees. One way this can be achieved is by actively seeking employees’ feedback on various standard procedures and making changes based on that feedback.When a change is made, posters, website content, and other media material should be displayed that gives credit to the employee for the feedback. A name and picture tied with a specific action management has taken, will go a long way in building employee engagement in an organization.
The last element an organization needs to build employee engagement is integrity. If an employee feels that the organization does what it says, he/she is more likely to reciprocate by engaging deeper with the tasks at hand. Research from the Ethics Research Center shows that one of the best ways to build integrity is through decomposing the existing organizational schemas. The most effective way of building integrity, then can be through communicating stories through various intracompany media of employees who have stood for the values of the company the company upholds.
As it turns out, employee engagement is more than a buzzword and can drive a competitive advantage for almost any organization. Through leadership, culture, voice, and integrity, an organization can implement small changes that may result in surprising improvements in employee engagement.