Communication takes place every day in the workplace. It happens through different channels and scenarios. You could be emailing your superior, sharing a joke with your fellow colleagues or even an informal chance meeting with your company CEO at the lift lobby. The diverse avenues in which communication takes place creates challenges as each situation may require a tailored type of communication method. So how do we become all rounders in communication at the workplace?
The first and most important thing is to be able to read situation accurately and expertly. This is the first and most important step. We have to be able to differentiate that a work conversation with your best buddy at work is very different from a chance conversation with your CEO. The easiest way to differentiate is by your positional difference. A more formal and professional tone has to be used when speaking and communicating with a person of higher position and authority. Conversely, a less formal tone can work in the workplace for colleagues who are at your level. This common sense approach works and is relatively fool-proof.
Secondly, conversations at the workplace have to be clear and concise. The workplace is often an hectic and fast-paced environment. This means that many things are going on at each points of time. Clarity in the content communicated is highly important as it eliminates the probability of misunderstandings due to wrong interpretations of your messages. You do not want to send out an email which contains a high amount of ambiguity. It would lead to the need to clarify which slows down the entire process and also tarnish your reputation as an effective worker. One big misconception that people have is that they have to use big and bombastic words in their written communication. This leads to misunderstandings especially if the person’s command of English is not strong. Short and direct words bring across points clearly. A short email with clear language is much better than an email that is long and unclear in its message. If you want to be an effective communicator in the workplace, always remember to be clear and understandable in all forms of communication.
Professional communication can and should be personable at the same time. Often, people focus too much on the professional part when communicating that they tend to sound distant and uncaring. This leads to negative impressions being formed as people view your communication as merely a means of work and getting the job done. We should not forget that communication is an act being two human beings. As humans, we often crave for personal affinity as we communicate with others. Favourable impressions are also formed of people who we deem to be more personable. Would you rather do a favour for the guy who communicates like a robot or would you rather help someone who has a personal touch when talking to you? The answer is clear. Therefore, never forget what a difference a personal touch can make in creating effective communication.
Communication in the workplace is diverse. However if we manage to integrate our accurate reading of the situation with clear, effective and personable communication, we will well be on the road to be an effective communicator at the workplace.