First, a look at the final product.
Recently, I have being thinking about how information flows in a large organization, including libraries.
In my last post, I talked about two methods in which one could quickly aggregate critical information that are sent internally in libraries by email to a “information dashboard” (I note with embarassment that I’m probably misusing this term) .
I noted that sending mass emails to everyone’s inbox was not a good idea, because people might just miss the email. Wikis would be an answer, but it is unrealistic to expect wikis to be updated instantly upon being sent an email, and there was a need to keep track of such emails to ensure that the wiki was being updated.
My idea was to forward the email to a service that would accept input from emails and aggregate the result in a nice format. Further more, one would then pull that information and other useful information via RSS into various services such as Netvibes, Igoogle, etc. The librarian would then consult that page when on duty at service points. The first solution (using Individurls) looked like this.
The more I thought about it, the more i realized this wasn’t a particularly good idea, because RSS feeds can take 20 minutes to update and the whole idea was to be updated in as near-real time as possible.
Was there a real-time alternative? I looked at XMPP, SUP but it was too difficult.
I did talk about Friendfeed in my last post , on how one could send an email and it would update friendfeed, but I suggested that people refer to the page at the start of duty and then either refer to that page constantly or install FriendFeed Desktop notifer to be informed of new posts.
To recap, here’s my idea.
1. Set up a special Friendfeed account for internal use for the library and keep it private.
2. Then as per instructions in my last post, forward critical emails to that account so it would be updated with latest news
4. Then add any other useful widgets to that page and use it at the service desk.
It works really well, when I mean real-time, it really means that. Send an email from a registered account to a certain email address or update Friendfeed directly and it updates on Netvibes page instantly without reload!
To do so, log-in to your Friendfeed account. Select “tools”, then “embeddable widgets” , scroll down and click “Real-time widget”. Or go to this link
If lots of librarians in your organization use Friendfeed, you might one to embed a Friendfeed group (formerly room) instead. If no-one has their own Friendfeed account, they can still use friendfeed to communicate (they will all be using the same account, more than one can be logged in from different locations to the same account), but you can’t tell who is saying what, since it all comes from the same account. A group gets around that problem.
I can’t really talk highly enough about using Friendfeed this way, as it’s really flexible. If you don’t want to look at the netvibes page or the friendfeed page, you can setup to be updated via IMs, emails, RSS , Facebook, Iphone or download their own Friendfeed notifer. You can also update friendfeed using email, IM.
So it is suitable for librarians who have different comfort levels for technology from the geeky librarian who is god at Librarian2.0, to those who just use email.
Of course, when you use AJA startup pages like Netvibes you can be as creative as you one and add widgets to centralize all kinds of information needed by a Librarian at a service point.
Some very basic ideas.
1. Search widgets
I prefer to use OpenSearch plugins in my browser to quickly search commonly used services, but for people who don’t have this habit, you can provide simple search widgets using the method I blogged about here on how to create almost any search widget with no programming or scripting skill required. For me, I’m thinking of adding search widgets to search our internal wiki for policy, telephone directory of my University etc.
2. Twitter, Meebome/Meebo room widgets
If your organization uses Twitter/Meebo or any web-based chat widget either for internal or external use, you can embed widgets for those.
3. RSS feeds
Though these do not update instantly, it does not hurt to add them. I add our own external blogs, news page etc.
One could also add the rss feeds to the Friendfeed account of course, but I personally prefer to leave the friendfeed account clear except for critical information sent through email.
4. Other widgets
I’m sure there are tons of interesting widgets one could add.
Though one can use the friendfeed widget to communicate, probably that isn’t the best use.
For simplity, I like the webnote widget from Netvibes for instance.Then one could quickly leave notes to the next officer at the desk. Perhaps even better would be something that provides real-time collobration , etherpad , googledocs or better yet the coming Google wave!
Another obvious idea you could also add online calenders, those using ical, google calenders etc.
Haven’t quite worked out the logistics, but using Netvibes, one can share the page with several different Netvibes accounts, or one can share each widget, so each librarians can customize their own Netvibe pages they want to use at the service points. Other librarians who don’t want to, can just use the default.
I’ve always being remiss in acknowledging where my ideas come from, in this case, I believe my idea was inspired from real-time blogging with Friendfeed . Also I remember seeing either a Tweet, or throw away comment by someone about using Netvibes for librarians at service points, but try as I might I can’t find it. My thanks to both for their creative ideas.